A Comcast user named Mike posted a portion of a four-hour call with the company to cancel his account. The resulting back and forth — full of long, pregnant pauses and corporate rigamarole — isn’t nearly as exciting as Ryan Block’s Kafkaesque hell: Mike’s story is about patience, perseverance and poorly trained customer service providers whereas Ryan’s was about insanity.
Note that the video is only 38 minutes long but that Mike has four hours more of back and forth with America’s favorite cable company. His box set is forthcoming.
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