The Federal Communications Commission is still plagued by an ancient IT infrastructure despite being the government agency that regulates the telecommunications industry. However, it’s trying to make it easier for consumers to report problems with Internet, phone, and TV providers.
A new complaints site is where consumers should register their disgust with cable and broadband companies or wired and wireless phone service. Emergency communications, access for people with disabilities, and radio programming and service are also fair game.
The FCC did already have a complaints site, but the new one has a bunch of improvements, according to the FCC’s announcement today. New features are:
•Streamlined, user-friendly complaint filing system.
•Ready access to helpful information that will empower consumers to resolve some problems on their own.
•Better communications between consumers and FCC consumer representatives.
•Ability for consumers to monitor complaints, 24 hours a day, 7 days a week.
•Faster delivery of complaints to service providers, enabling them to respond to consumers sooner.
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