Netflix is closing a call center devoted to its DVD subscription business in Hillsboro, Oregon, letting go of 188 remaining employees, according to a report by the Oregonian. The news is just the latest sign for Netflix shifting priorities away from its DVD business as the number of subscribers still paying for those iconic red envelopes continues to decline.
Netflix used to have close to 14 million DVD subscribers in Q3 of 2011. Three years later, that number has shrunk to less than six million. The company has responded by closing a number of its DVD distribution centers, and is now looking to manage customer support out of its DVD business offices in Fremont, California.
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