Cable Guide TV Providers Fair Poorly in Newest Customer Satisfaction...

Customer Satisfaction with their TV providers hits a seven-year low, as even the usual suspects’ scores sink. Surprising no one, the American Customer Satisfaction Index has shown once that Americans hate their TV providers. The pay-TV industry found itself bringing up the rear of this most recent customer satisfaction survey, with the industry averaging a […]

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Comcast’s Attempt to Avoid New PR Disasters Creates...

A Comcast customer who was over-billed was asked to sign a non-disclosure agreement in order to receive a refund. After a series of embarrassing customer service incidents grabbed national headlines and went viral online, Comcast has consistently reaffirmed its commitment to improve customer service and rehab the reputation of one of the most despised companies […]

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Comcast Hours Even in the Company’s Hometown, Customers Hate Comcast

The newly released results of a customer satisfaction survey are predictably dismal for the cable giant. As it comes time for the city of Philadelphia to renew their franchise agreement with Comcast, a survey was commissioned to assess the city’s service needs. After keeping the results of the survey under wraps, at least from the […]

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